FAQ and Help

Frequently Asked Questions (Scroll Down For Answers)

1. How do I download my purchases?

2. How do I edit the documents and templates?

3. Do I really need to open a Paypal Account?

4. For More Information- please contact us using the contact us screen

1. How do I download my purchases?            See The Movie Clip Showing the steps to access your downloads here

You are asked to set up an account when making your purchase, the products that you buy are all digital downloads and are automatically placed in your account. (Please ensure you write down your user name and password as we do not have access to them.) To download simply log into your account and select the downloads tab, follow the instructions. Some computers may not start the download by simply clicking on the product, you may need to "right" click with your mouse and select "save to computer" or "save As".

We have had some customers trying to "click" the purchased item description in the sales invoice, You do need to access your account to obtain the downloads!

Remember that all items with multiple documents will be in Zipped Files, most computers have  zip/unzip software, if not you can download a good version here http://www.jzip.com/

 2. How do I edit the documents and templates?

All our Health and Safety Documents are compiled in Microsoft Word®, this makes them editable with 99% of todays computers as most have a version of MS Word® Installed. Please note that larger files containing more than one document will most likely be zipped to reduce the file size for downloading,  you will need to unzip the file, if you do not have winzip on your computer a free version is available here http://www.7-zip.org/

3. Do I really need to open a Paypal Account?

No... Just go through the payment process and after you have completed filling in your details there is a tick box that you can select or deselect to save your information.